The Skin Clinic Fremantle Cancellation Policy
To avoid incurring a fee (and so that we can have time to fit another patient into your cancelled appointment slot) we require cancellations to be made more than 2 working days before the appointment.
Cancellations which are made 48 hours (2 working days) or less before a consultation/treatment with the doctor incur a $50 fee.
Cancellations which are made 48 hours (2 working days) or less before a consultation/treatment with the dermal therapist incur a $50 fee.
If a patient has a history of 3 or more cancellations, then we will require an upfront deposit on the procedure of $100. At the completion of the procedure the account will be reduced by the held $100.
The Skin Clinic Fremantle reserve the right to refuse any further appointments for patients that have 3 Non Attendance of appointments.
Late Arrival Policy
We run a tight appointment schedule and do our best to run on time.
We also understand that life isn’t perfect.
If a patient is running late, then we will do our best to fit them in. If they are more than 15 minutes late and if the next patient has arrived, we will see the next patient, and then try and fit the late patient in after.
If a patient is running so late that they have missed their entire appointment and it is the next person’s appointment, we will see the next appointment. We will attempt to still fit the patient in later in the day, but it might require some waiting time on that day, or it might not be possible and the late patient will have to be rescheduled.
Thank you for your cooperation.